Riot Games

• Company Overview

  Riot Games, Inc. is an American video game developer, publisher, and esports tournament organizer based in Los Angeles, California.

• Objectives

  • Oversee operations of the Strategic Advisor Department.

  • Implement processes for onboarding, mentorship, and knowledge sharing.

  • Optimize research operations and tool management to reduce costs and improve efficiency.

• Services

  • Department Operations:

    • Managed departmental OKRs, participated in weekly leadership meetings, and spearheaded special projects.

  • People Operations:

    • Maintained department-wide onboarding, mentorship, cross-training, and knowledge-sharing processes.

    • Created a video-based case interview process to streamline candidate evaluation.

    • Developed a custom strategy course in collaboration with Boston Consulting Group, enabling junior hires to receive high-value mentorship without burdening senior leadership.

  • Research Operations and Tool Implementation:

    • Procured, implemented, trained, and managed departmental tools, including Qualtrics, Sawtooth, Luc.id, QuestionPro, Databricks, Salesforce Marketing Cloud, App Annie, and Alchemer, reducing annual tool costs by approximately $500,000.

    • Reduced the time and complexity of daily research flows by implementing an automated process for requesting and sending surveys, hiring a team of contract engineers to develop survey recipient querying tools and custom Salesforce Marketing Cloud integrations, and creating a proposal to develop a cross-game, in-app survey tool.

• Outcomes

  • Enhanced departmental efficiency and strategic alignment through effective operations management.

  • Streamlined hiring processes and improved training programs, fostering talent development.

  • Achieved significant cost savings and operational improvements in research processes through effective tool management and automation.